Customer Service Executive
About Us
Since 2015, Findus has been part of Nomad Foods, Europe’s undisputed leader in frozen food, listed on the NYSE. Our portfolio includes beloved brands such as Findus, Birds Eye, Iglo, and Green Cuisine. With over 8,000 employees across 22 countries, we are committed to serving the world with better food, making it easier for everyone to enjoy tasty, healthy, and sustainable meals.
At Findus/Nomad Foods, our vision is to be the World’s Frozen Food Champion. To support this, we are looking for a Customer Service Executive to join our team in Malmö, ensuring seamless customer service and logistics operations across the Nordic market.
About the Job
As a Customer Service Executive, you will be the key link between our internal teams and external stakeholders, ensuring that sales orders, logistics, and planning run smoothly. You will work closely with teams across Sales, Planning, Finance, and Quality, as well as external partners such as warehouses and transport providers.
Your Responsibilities
• Customer communication – Keep customers updated on order status and deliveries.
• Order management – Ensure smooth Order-to-Cash execution.
• Claims handling – Work with customers to resolve issues efficiently.
• Logistics coordination – Collaborate with warehouses and transport providers.
• Compliance & documentation – Maintain accurate records in line with Sarbanes-Oxley (SOX) requirements.
• Service level optimization – Strive to maintain the highest possible customer service levels.
• Quality coordination – Manage internal and external quality queries.
• Flexible task management – Adjust priorities to meet business needs.
• Support commercial teams – Provide input on Supply Chain discussions.
Who Are You?
Experience & Qualifications
• Previous experience in Customer Service, preferably within Supply Chain.
• Fluent in Swedish or Norwegian (Finnish is a plus!).
• Strong English communication skills (written and spoken).
• Experience in working remotely with teams across different countries.
• Previous experience with SAP and ERP systems is a strong advantage.
Skills & Competencies
• Service-minded, structured, and solution-oriented.
• Analytical with high attention to detail.
• Excellent time management and prioritization skills.
• Strong knowledge of Excel and the Microsoft Office package.
We Offer
• An exciting and dynamic work environment in an international company.
• Career growth opportunities within Nomad Foods.
• A team of passionate colleagues dedicated to delivering the best for our customers.
• Competitive salary and benefits package, including collective agreements.
About the Position & Application
This position is a temporary position until the end of 2025 and you will be based in Malmö. We practice a hybrid working model with 3 days at the office per week. We welcome your application as soon as possible but no later than April 22nd.
Please note: We are continuously screening applications and may fill the position before the deadline.
We can’t wait to hear from you!
- Department
- Planning & Logistics
- Locations
- Malmö
- Remote status
- Hybrid
Malmö
Why work at Findus/Nomad Foods?
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Development
Training as well as individual development plans and career paths for employees within Findus/Nomad Foods various work areas. We invest in you and ensure that you develop to your full potential.
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Inclusion & Diversity
To truly bring our company purpose of Serving the World with Better Food to life and stay relevant, it is important that we take positive action to become a more inclusive and diverse workplace.
We are all human. We are all different. That is our greatest strength. #justbeyou
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Health & Wellness
At Findus, we offer health care subsidies. We promote various types of healthy activities for our employees and encourage wellness.
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Responsibility
We believe in our team and are happy to give you a lot of personal responsibility. We think it is important to encourage ideas and enthusiasm.
Work-place and Culture
Findus/Nomad Foods has a simple and easy-going culture that is informal and easy to work in. We have a positive and pleasant work environment. It is important to have fun when we work. Then it is also so much easier to develop individually.
Our vision is:
Serving the world with better food
- Our food is good for you and it tastes good
- Our food is responsibly and sustainably produced
- Our food is the result of our passion, our way of acting and our tradition
About Findus
Findus/Nomad Foods - Serving the world with better food
Customer Service Executive
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